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Given the complexity of today’s technology, some clients prefer to know that someone is pro-actively checking the smooth running of all their systems, rather than just being on call when things break down. Our home support contract offers additional options for remote monitoring of IT networks, surveillance cameras and other technologies including exciting new advances in medical monitoring.
- No ticking clock: Face to Face Digital provides an 'unlimited' support service where you do not have to worry whether it takes 1 minute or 1 hour to fix a problem
- We offer a one-stop shop covering all aspects of IT, audio-visuals, lighting & heating control (the latter as installed by Face to Face Digital)
- In order to support you efficiently we use state-of-the-art encrypted remote access technology to fix your systems from our offices and we will send an engineer out to site as soon as we can if needed
- We record your key account information and details of your household technical services in a secure database. We also save your system configurations to get you back up-and-running if equipment should fail
- We offer a range of bolt-on services from internet provider migration to one-on-one training
- We will also manage this whole support system using secure online billing and ticketing systems for which you will have a personal login to check on the progress of support requests, your support history and to manage your subscription billing and bolt-ons
The home is evolving: becoming more capable but also more complex. Call us today on 020 7384 9121 to get a bespoke support package for peace of mind no matter whether the TV is acting up or your email just won't send.
Complete terms & conditions for support and all of our services can be found here.