Whether you are a PC or Mac user we know what challenges you face to have a simple, reliable and productive computing experience. We have highly experienced staff who can help on any subject: when your email is 'acting odd', your computer has slowed to a crawl, for instance.

In fact, we believe that recent developments by big names like Google, Apple & Sony have made computing much more reliable and flexible for households and small businesses and we feel we can reduce your costs by taking advantage of some of these changes (using very low cost but ultra-reliable email and file management platforms operating under the 'software as a service' model) and you will see no difference in the way you currently work except for the new reliability and ease of use of the system. We call this "Simplified Computing".

Although the technology is not new we believe that now is the time for small-businesses of 1-10 people and households with several computers to take advantage of these tools and we specialise in taking all of the strain out of moving over to, for instance, the Google Apps platform.

The bottom line is that it can be done with almost no impact or interruption (you can still collect emails through Outlook, for instance, or write your letters in Microsoft Word) but in the background you will be protecting your data and making it possible to reach that data at any time and from anywhere (even if the machine that you normally use is not with you or is out of action).

Some highlights of the Simplified Computing platform:

• Removes the need for expensive hardware that is costly to support and requires significant investment in software licenses
• Gives your small business FTSE100 levels of IT reliability
• You can use the best email tools in the world on your own domain (i.e. @youraddress.com)
• You receive huge benefits in data security, flexibility of access to your vital files and simplicity of use

With this as a foundation we have also launched support packages that we believe radically simplify the way that small businesses and households get help for their IT and digital issues.

We have four levels of package but all are based around a simple premise: you subscribe for a package of minutes. When you contact us we deduct from this package in 15 minutes blocks. Most of our support calls can be dealt with within the first 15 minutes (and we often use fast, secure and sophisticated tools that enable us to help you remotely) and our clients get significant value from this. Should you use up your bundle further minutes can be purchased at any time and you can call about any issue at all: we can advise on a relevant CRM package for a small business just as easily as giving help with which digital camera will fit in best with your lifestyle and budget.

Our support packages are:

*On-site support is available on Level 3 and above. Time on-site is billed at 90 seconds per minute.

Vital for efficient computing is your connectivity to the internet: many clients have taken out packages for their home or small business from the ultra-affordable suppliers like Sky, Orange, Carphone Warehouse etc. and although these do offer very low prices their terms of service are not ideal for dependable use. We are not affiliated with any ISP so we have an unbiased view of the whole market and we can recommend to you a broadband package which will get you connected, at decent and reliable speeds and without many of the hidden issues such as bandwidth caps or blocked access to key sites that can be missed by the unwary.

Although it is obvious that small businesses require a high quality but low cost internet service it is actually equally true of the busy household where children may rely on it to get their homework done, parents will need it to connect to work or other key services and it can play an important part in today's entertainment systems.

Let us manage your connectivity:

• You will get a competitive package for your monthly subscription with reliable speeds and no hidden limitations
• We are unbiased and will work with the best ISP for your area
• We can help resolve issues in which broadband is slow or where you have been told that connectivity is impossible
• Using 3G USB modems we can give you backup access to keep you online even if your main connection goes down
• If you are on our support packages we can take the pain out of talking to your provider - we will call their switchboard so you don't spend hours in 'your call is important to us' queueing hell
• We can also incorporate hosting for websites (small or large) at very reasonable rates and configure all aspects of uploading your data to make it simple for you

Although the vast majority of users are aware of the vital importance of regular backups many businesses and households do not feel that they have hit upon a simple and reliable system. Often it still falls to a human to remember to carry out the process and as a result there are times when the loss of a disk or the theft of a laptop would mean that an uncomfortable amount of data was lost given the time since the last back-up. Thankfully recent developments have made this subject significantly more user-friendly, reliable and straight-forward. There should be at minimum two types of back-up being carried out daily (one to a local hard disk or other storage medium in the same building as the data being backed-up, and the other to an off-site location) and new services such as Mozy & SugarSync will automatically upload all changes to your vital files to their secure internet storage in real-time, while technologies such as Time Machine (on Mac 0S 10.5) offer copies to local disk that run in the background and simply do not have to be worried about. Further to these household-grade backup strategies we can then layer on more sophisticated options such as mirroring data to a co-located server, using the enterprise grade services of companies like Attix or even scheduled removal of a physical backup tape or disk by a storage company such as Iron Mountain.

The bottom line is that one conversation with us can solve your backup concerns and keep your data secure. It has never been easier to do the right thing. And should the worst come to the worst we can help to recover and restore your data from your backups to get you back to where you were. As a household or business user we can order new hardware and re-install your data so that you have minimum downtime and if there is any data lost in corruption on a disk that had been left out of the backup programme we can use specialist data recovery services to give you the best possible chance of restoring all your work.